Science of Alpha and Return Policy The Science of Alpha Guarantee for VIP Membership Program Members Science of Alpha retains a total guarantee of customer satisfaction on all Science of Alpha VIP Membership products. If you, the customer, are unhappy with the product for any reason, you can return the unused bottle for a full refund of the purchase price minus shipping and handling.
To obtain your refund, you must do the following: Call us at 1-800-536-4020 (United States ), Mon-Fri: 10am – 4pm Eastern Time. You will be given a Return Merchandise Authorization (RMA) 95-22 63rd Dr suite 413 Rego Park NY).
To receive your refund, your return must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the package You pay for return shipping. After we receive the merchandise you will get your money back to your bank account in a period of 3 to 7 business days. Please send your package to the appropriate facility: United States Science of Alpha, 95-22 63rd Dr suite 413 Rego Park NY).
We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-7 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.